Privacy Policy
This Privacy Policy applies to my.unclenic.com and explains how Uncle Nic Malaysia collects, uses, stores and protects your personal information when you visit our website, place an order or contact us.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Adult Customers Only
Uncle Nic Malaysia is intended for adult customers only. We do not knowingly collect personal information from individuals who are not legally permitted to purchase products from our website.
Information We Collect
When you use our website or place an order, we may collect personal information such as:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Order details
- Payment-related information
- Account information, if you create an account
- Messages or enquiries you send to us
- Website usage data, such as pages visited, device information, browser type and interaction with our website
We only collect information that is reasonably necessary for operating our website, processing orders, providing customer support, improving our services and managing our business.
How We Use Your Information
Uncle Nic Malaysia may use your information to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Contact you about your order
- Respond to your questions or support requests
- Improve our website, products and customer experience
- Prevent fraud, misuse or unauthorised activity
- Send service updates, marketing messages or promotional information where permitted
- Analyse website traffic and advertising performance
- Comply with legal, regulatory or business requirements
Payments
Payments on our website may be processed through third-party payment providers such as Stripe.
When you make a payment, your payment information is handled by the relevant payment provider according to their own privacy and security practices. Uncle Nic Malaysia does not directly store your full card details on our website.
Third-Party Services
To operate and improve our website, we may use trusted third-party platforms and service providers, including but not limited to:
- Google Analytics for website traffic and performance analysis
- Google Ads for advertising, remarketing and conversion tracking
- Meta Ads for advertising, remarketing and campaign performance tracking
- Stripe for payment processing
- Email, hosting, security, logistics, customer service and website management providers
These third-party services may collect or process information such as cookies, device identifiers, IP addresses, website activity and transaction-related data.
Some third-party providers may process or store information outside Malaysia. Where this occurs, we take reasonable steps to work with reputable service providers that maintain appropriate privacy and security practices.
Cookies and Tracking Technologies
Our website may use cookies, pixels and similar tracking technologies to improve website functionality, understand visitor behaviour, measure advertising performance and provide more relevant marketing.
These technologies may be used by Uncle Nic Malaysia and third-party platforms such as Google and Meta.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some website features or checkout functions.
Marketing Communications
If you subscribe to our updates, create an account, place an order or otherwise provide your contact details, we may send you marketing or promotional messages where permitted.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties where necessary to:
- Process payments
- Fulfil and deliver orders
- Provide website hosting and technical support
- Manage customer service enquiries
- Run analytics and advertising
- Protect our website and prevent fraud
- Comply with legal obligations
We only share information that is reasonably necessary for these purposes.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure. Customers are responsible for keeping their account login details confidential.
Data Retention
We may keep your personal information for as long as necessary to provide our services, manage orders, maintain business records, resolve disputes, comply with legal obligations and protect our legitimate business interests.
When personal information is no longer required, we will take reasonable steps to delete, de-identify or securely store it where appropriate.
Accessing or Correcting Your Information
You may contact us to request access to the personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact us at:
We may need to verify your identity before processing your request.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business operations, third-party services or legal requirements.
The updated version will be posted on this page. We encourage customers to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:
